Terms & Conditions

Welcome to Olyvera. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, services, and any purchases made through the site.

By visiting our website, browsing our content, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the website or purchase from us.

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1. About Us

For the purposes of these Terms, “Olyvera,” “we,” “our,” and “us” refer to the business operating the website located at https://www.olyvera.me.

Business details:

• Brand name: Olyvera

• Website: https://www.olyvera.me

• Email: info@olyvera.me

• Legal entity name: Olyvera Trading

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2. Eligibility to Use the Website

By using this website, you confirm that:

• you are at least the age of majority in your jurisdiction, or

• you are using the website under the supervision and consent of a parent or legal guardian, where permitted by law.

You may not use this website for any illegal or unauthorized purpose.

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3. Scope of These Terms

These Terms apply to:

• website browsing and use,

• purchases made through the website,

• communications with us through the website,

• any content, images, text, graphics, and product information displayed on the site.

Other policies posted on our website, including our Shipping & Return Policy and Privacy Policy, are incorporated into these Terms where applicable. This is standard ecommerce practice and helps separate transactional rules from privacy handling. 

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4. Account Registration

If we allow customer accounts, you are responsible for maintaining the confidentiality of your login information and for all activity under your account.

You agree to provide accurate, complete, and current information when creating an account or placing an order. We reserve the right to suspend or terminate accounts that contain false information, are used fraudulently, or violate these Terms.

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5. Product Information and Availability

We aim to ensure that product descriptions, pricing, availability, colors, sizes, images, and specifications are as accurate as possible. However:

• colors and appearance may vary depending on your device or screen settings,

• product descriptions may contain minor typographical or formatting errors,

• availability may change without notice,

• some items may be made to order, produced on demand, or fulfilled through third-party production partners.

We reserve the right to correct errors, omissions, or inaccuracies at any time, including after an order has been submitted.

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6. Made-to-Order and Fulfillment Disclaimer

Some Olyvera products may be produced after an order is placed rather than held in pre-made inventory. Because of this:

• fulfillment and processing times may vary by item,

• items in the same order may ship separately,

• slight variations in print placement, tone, scale, or finishing may occur.

This clause is especially important for print-on-demand or made-to-order stores, where shipping and return expectations differ from standard warehouse retail. 

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7. Orders and Order Acceptance

When you place an order through our website, you are making an offer to purchase the selected item(s). All orders are subject to acceptance by Olyvera.

We reserve the right to refuse, limit, or cancel any order for reasons including but not limited to:

• suspected fraud or unauthorized activity,

• inaccurate billing or shipping information,

• payment issues,

• product unavailability,

• pricing or listing errors,

• suspected resale abuse,

• violations of these Terms.

If your order is canceled after payment has been processed, we will issue a refund for the canceled portion of the order.

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8. Pricing, Currency, and Payment

All prices displayed on the website are shown in the currency indicated on the site and are subject to change without notice.

By placing an order, you agree that:

• you are authorized to use the selected payment method,

• billing details provided are accurate and current,

• taxes, duties, shipping charges, and similar fees may apply depending on destination and applicable law.

We reserve the right to correct pricing errors even after an order is submitted. If a pricing error materially affects your order, we may cancel the order and refund the amount paid or contact you with the option to reconfirm at the correct price.

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9. Taxes, Duties, and Import Charges

For domestic orders, applicable sales tax may be added where required by law.

For international orders, customs duties, import taxes, VAT, brokerage fees, and related charges are the responsibility of the customer unless otherwise stated at checkout. Olyvera is not responsible for delays caused by customs authorities.

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10. Shipping and Delivery

Shipping timelines shown on the website or at checkout are estimates only unless expressly stated otherwise. We make reasonable efforts to process and ship orders within the stated timeframe. If we cannot ship within the promised timeframe, updated notice and cancellation/refund handling should follow applicable consumer rules.

We are not responsible for shipping delays caused by:

• carriers,

• customs,

• weather,

• labor disruptions,

• peak-season congestion,

• incorrect addresses,

• events beyond our reasonable control.

Risk of loss for physical products passes to the customer upon confirmed delivery to the address provided at checkout, subject to any non-waivable rights under local consumer law.

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11. Shipping Address Accuracy

Customers are responsible for ensuring that shipping details are complete and accurate before submitting an order.

If an order is returned due to an incorrect, incomplete, or undeliverable address, refusal of delivery, or failure to collect the parcel, we may:

• request additional shipping charges before reshipment,

• cancel the order,

• issue a partial refund excluding non-recoverable shipping or handling costs, where permitted by law.

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12. Promotions, Discount Codes, and Limited Offers

From time to time, Olyvera may offer discount codes, promotional pricing, free shipping campaigns, giveaways, or other marketing offers.

Unless explicitly stated otherwise:

• promotions cannot be combined,

• only one discount code may be used per order,

• promotions are valid only during the stated period,

• promotions may be modified or withdrawn at any time,

• misuse of codes or campaigns may result in order cancellation.

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13. Returns, Replacements, and Refunds

Returns, replacements, and refunds are governed by our Shipping & Return Policy.

If an item arrives damaged, defective, or incorrect, the customer must contact us within the stated claims period and provide supporting details such as photos and order information.

Because some products may be made to order, we may limit or decline returns for buyer’s remorse, size mistakes, or subjective preference unless otherwise required by law or stated in our policy. This approach is consistent with common POD merchant guidance. 

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14. Cancellations

Orders may only be canceled before production or fulfillment begins. Once production, packing, or shipment has started, cancellation may no longer be possible.

If we choose to allow cancellation after production has begun, we may deduct non-recoverable costs from the refund where permitted by law.

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15. Customer Responsibilities

You agree not to:

• use the website unlawfully,

• submit false, misleading, or fraudulent information,

• interfere with the website’s operation or security,

• attempt to gain unauthorized access to systems or data,

• reproduce, copy, or exploit website content for commercial purposes without permission,

• harass, abuse, or threaten our staff or service providers.

We may restrict access, suspend accounts, refuse service, or cancel orders if we believe a user has violated these Terms.

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16. Intellectual Property

All content on the website, including but not limited to logos, graphics, photographs, text, icons, design layouts, visual branding, and original product artwork, is owned by or licensed to Olyvera and is protected by intellectual property laws.

You may use the website only for personal, non-commercial shopping purposes. You may not copy, reproduce, distribute, publish, modify, sell, or exploit any website content without our prior written consent.

Intellectual property protection is one of the most commonly recommended clauses in ecommerce terms because it protects brand assets, site content, and original designs.

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17. User Reviews, Feedback, and Submitted Content

If you submit reviews, testimonials, comments, photos, messages, suggestions, or other content to us, you grant Olyvera a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, adapt, and display that content for customer service, promotional, or marketing purposes.

You confirm that any content you submit:

• is accurate to the best of your knowledge,

• does not infringe the rights of others,

• is not unlawful, abusive, defamatory, obscene, or misleading.

We reserve the right to remove, edit, decline, or moderate user-submitted content at our discretion.

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18. Third-Party Services and Links

Our website may contain links to third-party websites, platforms, tools, payment services, or social media pages. These are provided for convenience only.

We do not control and are not responsible for third-party content, policies, or practices. Your use of any third-party website or service is subject to that third party’s own terms and privacy policy.

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19. Privacy and Data Protection

Your use of our website and submission of personal information are also governed by our Privacy Policy.

We may collect and process information necessary to:

• fulfill orders,

• communicate with customers,

• provide support,

• prevent fraud,

• improve website performance.

You should publish a separate Privacy Policy before relying on this clause alone, because terms and conditions are not a substitute for a proper privacy notice. 

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20. Disclaimer of Warranties

To the maximum extent permitted by law, the website and all products and services are provided on an “as is” and “as available” basis.

Except where required by law, Olyvera makes no warranties, express or implied, including but not limited to:

• merchantability,

• fitness for a particular purpose,

• non-infringement,

• uninterrupted or error-free website access.

Nothing in this clause excludes consumer rights that cannot legally be excluded.

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21. Limitation of Liability

To the fullest extent permitted by law, Olyvera and its owners, directors, staff, contractors, affiliates, suppliers, and fulfillment partners shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from:

• use of or inability to use the website,

• purchase or use of products,

• shipping delays,

• listing errors,

• interruptions, malware, or technical failures,

• third-party acts or carrier failures.

Where liability cannot be excluded, our total liability shall not exceed the amount paid by you for the specific order giving rise to the claim.

Limitation-of-liability language is a core part of standard ecommerce terms and is widely recommended across legal-template guidance. 

 

22. Indemnification

You agree to indemnify and hold harmless Olyvera and its affiliates, owners, staff, service providers, and fulfillment partners from claims, losses, damages, liabilities, and expenses, including reasonable legal fees, arising out of:

• your breach of these Terms,

• your misuse of the website,

• your violation of law,

• your infringement of any third-party rights.

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23. Force Majeure

Olyvera shall not be liable for any delay or failure to perform caused by circumstances beyond our reasonable control, including but not limited to:

• natural disasters,

• severe weather,

• war,

• terrorism,

• pandemics,

• supply chain disruptions,

• carrier interruptions,

• labor disputes,

• governmental actions,

• internet or power outages.

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24. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Jordan, without regard to conflict-of-law principles.

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25. Dispute Resolution

Any dispute arising from or relating to these Terms, your use of the website, or purchases made through the website shall first be addressed through good-faith efforts to resolve the matter informally by contacting us at info@olyvera.me.

If the dispute cannot be resolved informally, it shall be submitted to the courts located in Amman - Jordan, unless applicable consumer protection law requires otherwise.

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26. Chargebacks and Payment Disputes

If you experience a problem with your order, you agree to contact us first and give us a reasonable opportunity to resolve the matter before filing a chargeback or payment dispute, unless prohibited by law.

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27. Consumer Rights and Mandatory Local Laws

Nothing in these Terms excludes or limits rights you may have under mandatory consumer protection laws in your country, state, or region.

If you sell to customers in jurisdictions such as the EU, additional withdrawal or cancellation rights may apply except for categories like personalized goods or other exempt items.

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28. Changes to These Terms

We may revise these Terms from time to time. Updated Terms will become effective when posted on this page unless a later effective date is stated.

Your continued use of the website after changes are posted constitutes your acceptance of the updated Terms.

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29. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.

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30. Entire Agreement

These Terms, together with our Shipping & Return Policy, Privacy Policy, and any other policies expressly incorporated by reference, constitute the entire agreement between you and Olyvera regarding the use of the website and purchases made through it.

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31. Contact Information

If you have any questions regarding these Terms, please contact:

Olyvera
Email: info@olyvera.me
Website: https://www.olyvera.me
Mailing address: Amman - Jordan